Privacy Policy
This Privacy Policy explains how Sienna Patterson (“we,” “us,” “our,” or the “Site”) collects, uses, and shares personal information when you visit siennapatterson.com, place an order, or otherwise contact us (together, the “Services”).
Please read this policy carefully. By using the Services, you understand how we handle information as described here. If you do not agree, please do not use the Services.
Store name: Sienna Patterson
Company address: [COMPANY ADDRESS TO BE ADDED]
Email: support@siennapatterson.com
What personal data we gather
When you visit the Site or make a purchase, we may collect information about your device, how you use the Site, and the details needed to complete your order. If you contact customer support, we may also keep the information you send us.
Device-related data
- Examples: browser type, IP address, time zone, cookie data, and pages you view.
- Reason: to load the Site correctly and keep it working well on your device.
Purchase-related data
- Examples: name, billing and shipping addresses, payment details processed by our payment providers, email address, and any phone number you choose to provide at checkout.
- Reason: to complete orders, process payments, and provide customer support.
Support-related data
- Examples: information you share when you email us or use our Contact Us form.
- Reason: to answer your request and improve the support we provide.
How we utilize your personal data
- To complete transactions and send your order.
- To update you about your purchase or reply to questions.
- To review orders for potential fraud or security issues.
- To send product information or offers, in line with your communication preferences.
How we share personal data
We may share personal information with trusted parties when it is needed to run the store, including:
- Service providers who help us operate (for example payment processors, IT and hosting, analytics, customer support tools, and shipping carriers such as UPS).
- Shopify, which provides our e-commerce platform, and other partners needed to fulfill your order.
- Parties you ask us to share information with, such as a shipping carrier delivering your parcel.
- Authorities or advisors when the law requires it, or to protect Sienna Patterson, our customers, or the Services.
We do not sell your personal information for money. Some partners may process information to provide their services under their own privacy policies.
Content created by users
If you post a review or other public content on the Services, that content can be seen by other visitors. Please do not include information you want to keep private.
External websites and links
The Site may link to websites we do not control. Their privacy practices are their own. We are not responsible for content or data handling on those sites.
Information from children
The Services are not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please email support@siennapatterson.com so we can delete it.
Protecting and retaining your information
We take reasonable steps to protect personal information, but no online system is completely secure. How long we keep information depends on why we collected it, including fulfilling orders, legal requirements, dispute resolution, and operating the store.
Your rights and options
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of personal information we hold, to limit certain processing, or to withdraw consent where we rely on it. You may also unsubscribe from marketing emails using the link in those messages. We may still send emails that are needed for your order or account.
To make a request, email support@siennapatterson.com. We may need to verify your identity before completing it. We will not penalize you for exercising privacy rights that apply to you.
Concerns and complaints
If you have a concern about our privacy practices, please contact us first. Depending on your location, you may also have the right to contact a data protection authority.
Users outside your country
Your information may be processed in the United States and in other countries where we or our service providers operate, including Shopify. Those countries may have different data-protection laws than your home country.
Get in touch
Store name: Sienna Patterson
Company address: [COMPANY ADDRESS TO BE ADDED]
Warehouse / return address: [WAREHOUSE / RETURN ADDRESS TO BE ADDED]
Email: support@siennapatterson.com
The Sienna Patterson team is available 5 days a week and usually responds within 24 hours on business days.
We look forward to hearing from you,
The Sienna Patterson Team